FAQ - Frequently Asked Questions
  1. How long does the cooling pack stay cold?
      Between one to three hours dependently the outside temperature.
  2. How long does it take to re-freeze the cooling packs?
      Just between 5 and 10 minutes in a bucket with cold water or just leave them in an
      area with a temperature below 68 °F and they will be ready to use the next day.
  3. How often can the cooling pack be used?
      They have been tested to be re-freezed for up to 4000 times.
  4. How long can you leave the TomGus Cooling Boots on the Horse's leg?
      To obtain the optimum cooling effect the boots is recommended to be applied for at
      least one hour.
  5. What is Comfort Cooling?
      If you apply a cooling pack which is colder than your normal temperature direct to
      the skin and still feel comfortable with the energy losses, the freezing effect has no
      discomfort or shocks like from ice or colder mediums - this is comfort cooling.
  6. What is PCM - Phase Changing Material?
      When a material change from a solid block into fluid due to transfering energy to your
      horse's leg from the cooling packs - this is phase changing material.    
  7. How do I prepare the horse's leg for the TomGus cooling Boots?
      Clean the horse's leg from dirt and air within the hair by using a wet cloth or sponge.  
      Cold transfers are more effectively through wet mediums.
  8. How do I take care of the cooling packs after use? 
      Clean the packs with a damp cloth and place them flat - in a temperature lower than
      68 °F and they will be ready for a new cooling process the next time you need them.
  9. What is the benefits with the TomGus Cooling Boots?
      They give the horse a uniqe comfort in a continuous cooling process over the total
      range without any shocks or discomfort to the skin.
10. These are expensive - are they cost effective for me?
      If you prepare your horse for a show or for just the daily training program and want
      to prevent him from injuries and shorten the recovery time - I would say it's worth
      every dollar - they can also prevent from expensive veterinarian costs.
11. Why do you want to cool down a horse's leg?
      To keep his tendons, ligaments, muscles and connective tissue soft and flexible to be  
      ready for the next competition or training program.
12. Why is it better than just hosing down the horse?
      From the onset of an injury your horse need to resting from further activities
      immediately and the Cooling Boots need to be applied to prevent more severe
13. How easily are the packs damaged? 
      The aluminum cover is sensitive for sharp objekts and need to be properly covered
      either in the boot pockets or in another protective place.
14. What if one breaks, can I order one individually or do I need to buy a set?
      The cooling packs can be purchased individually.
15. Why are these packs better on my horse?
      They give your horse a cooling comfort due to the freezing point 75,2 °F - no
      risk for tissue damage caused by the cooling medium. The cooling process from
      preventing tissue injuries or preparing your horse for the next training or competition is
      better than in any other excisting medium.
16. Is there any warranty?
      It is a normal fabrication warranty protecting fabrication faults.
17. What if I try them and I don't like the result, can I return them?
      No - If they have been applied to the horse - No return.
18. Can I turn my horse out with them on?
      No - Your horse has to be turned into his box or tied up in a secured place. If you  
      turn the horse loose, for an example in the pasture and he break the boots - the
      warranty is no longer valid.
19. What is the medium in the cooling packs?
      It's called "Glauber's Salt" which is Sodium Sulfate.
20. Are the cooling packs include any harmful ingredients for me or my horse?
      No - they utilize a unique formula which is safe due to quality assurance and non-toxic
      substances. No adverse effects in contact with skin or eyes are known. No toxic
      properties by ingestion or inhalation has been found.